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The Bike Yard Kenya is seeking a dynamic, customer-focused, and energetic Shop Attendant to join our retail team. The ideal candidate will be responsible for providing exceptional customer service, assisting riders with motorcycle gear fittings, engaging with our online community via live streams, managing daily shop operations, and ensuring a clean and welcoming retail environment.
Opening: Punctually open the shop at 8:00 AM, disarm security systems, turn on lighting/displays, and ensure the store is fully prepared for business before customers arrive.
Closing: Safely secure and close the shop at 6:00 PM, complete daily sales register reconciliations, turn off equipment/displays, and lock up per company security protocols.
Perform daily morning cleaning duties (sweeping, dusting, wiping down display counters, cleaning helmet/gear racks, and mirror cleaning).
Keep all merchandise neatly organized, fully stocked, and visually appealing throughout the day.
Warmly greet and welcome every customer entering the store or reaching out digitally.
Provide expert product knowledge regarding motorcycle gear, riding apparel, accessories, and parts.
Actively assist customers with fitting riding gear (e.g., helmets, jackets, boots, gloves, and body armor) to ensure safety and comfort.
Host and participate in Live Stream sessions (e.g., TikTok, Instagram, Facebook) to showcase products, engage with the online community, answer real-time questions, and drive sales.
Process online, phone, and social media orders accurately.
Package products securely and coordinate dispatch with riders/courier services for timely delivery to customers.
Process product returns and exchanges efficiently in accordance with company policy.
Inspect returned items for condition and maintain accurate documentation.
Experience: Previous retail sales or shop attendant experience (experience in the motorcycle, automotive, or sporting goods industry is a strong plus).
Gear Knowledge: Passion for or knowledge of motorcycles and protective riding gear is highly desirable.
Communication Skills: Excellent verbal communication and interpersonal skills; comfortable and confident being on camera/live streams to engage with followers.
Physical Fitness: Ability to stand for extended periods and assist customers with gear fitting.
Punctuality & Reliability: Ability to strictly adhere to the 8:00 AM – 6:00 PM schedule.
Customer-Centric Mindset: Friendly, patient, and proactive problem solver.
