How much does shipping cost in Kenya?

Free delivery within Nairobi CBD on orders over KES 50,000. Shipping within Nairobi on orders below KES 50,000 costs KES 500. Shipping to other Kenya counties costs KES 700.

Do you ship to Uganda and Tanzania?

Yes. We ship to Uganda and Tanzania at a flat rate of KES 1,500 via road courier.

How quickly do you ship orders?

Items marked In Stock are dispatched same or next day from our Donholm, Nairobi location.

What is your return policy?

We offer returns on unused items within 7 days of delivery. Items must be in original unused condition with all original packaging and components included.

Can I cancel my order?

Modifications and cancellations are accepted only while your order status remains Order Received. Once it changes to Order Processed, changes are no longer possible.

Refunds, Return and Shipping

Policy

Your Satisfaction is Our Priority

At Bike Yard Kenya, we're committed to providing you with the best motorcycle safety gear and an exceptional shopping experience. Please review our policies below to understand our shipping, return, and refund procedures.

Quick Summary

Return & Refund Policy Summary

Countries We Serve

We accept returns from customers in Kenya, Uganda, and Tanzania.

What We Accept

Returns: Yes, for both defective and non-defective products
Exchanges: Yes, we accept product exchanges

Product Condition

New products only — unopened in original packaging or never used.

Return Window

7 days from the date of delivery

Return Method

In-store returns acceptedat our Donholm, Nairobi location (next to Gertrude's Children Hospital)

Fees

Restocking Fee: No cost — free returns on eligible items

Refund Processing Time

1 business day after we receive and inspect your returned item

Full policy details and requirements are provided below

Shipping

Shipping Policy

We know you're eager to receive your gear swiftly once you make your order, and we're committed to making that happen! We understand that when it comes to motorcycle safety gear, timing matters.

Processing & Dispatch Times

✓Items marked "In Stock - Ships Within 24 Hours" are dispatched same or next day
✓Order as early as possible for same-day shipping from Nairobi
✓Business hours: Monday to Saturday, 8AM to 6PM
✓Orders can be shipped any day of the week, including holidays

Need a Specific ETA?

For more specific delivery estimates based on your exact items, contact us:

+254 742 784 311

Coverage Area & Flat Rates

Destination	Rate
Nairobi CBD (orders over KES 50,000)	Free
Nairobi CBD (orders under KES 50,000)	KES 500
Kenya outside Nairobi	KES 700
Uganda	KES 1,500
Tanzania	KES 1,500

Shipping timelines are estimates and cannot be guaranteed due to factors beyond our control.

Cancellation

Order Cancellation

If you need to adjust your order, please let us know right away! We work quickly to get your gear ready for prompt delivery.

Important Timeline

1. Order Received Status: Modifications and cancellations accepted
2. Order Processed Status: Changes no longer possible — our Nairobi store has begun processing

Returns

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer hassle-free returns within our policy guidelines.

Free Returns on Unused Items

7-Day Return Window: Returns must be initiated within 7 days of delivery

Free Return Shipping: We cover return shipping costs for unused items in original condition

Return Requirements

Eligible for Free Return

✓Within 7 days of receiving your order
✓Items in original, unused condition
✓No signs of wear, dirt, or scuffs
✓No odors or pet hair
✓No mounting or installation attempts
✓All original tags, labels, and accessories included
✓Original packaging intact and undamaged

Not Eligible for Return

✗Returns requested after 7 days
✗Used merchandise (including items "taken out for a ride")
✗Footwear tested outdoors (test indoors on carpet only)
✗Helmets used outdoors (try on inside only)
✗Items with any signs of wear or damage
✗Items with missing tags or accessories
✗Damaged or discarded packaging

How to Return an Item

Option 1: In-Store Return (Fastest)

1.Visit Our Store: Bring your item to our Donholm location within 7 days
2.Inspection: Our team will inspect the item
3.Instant Refund: Processed within 1 business day via M-PESA or original payment method

Option 2: Mail Return (Kenya, Uganda, Tanzania)

1.Contact Us: Call +254 742 784 311 or email us within 7 days of receiving your order
2.Get Authorization: We'll provide you with a Return Authorization Number (RAN)
3.Package Your Item: Ensure item is in original condition with all components and packaging
4.Free Return Shipping: We'll arrange pickup or provide prepaid shipping label for unused items
5.Refund Processing: Once we receive and inspect your return, we'll process your refund within 1 business day

Refund Method & Timeline

Processing Time: Refunds are processed within 1 business day after we receive and inspect your returned item.
Payment Method: Refunds will be issued to your original payment method (M-PESA, bank transfer, or credit card).

Exchanges

Exchange Policy

Need a different size or color? We've got you covered with our straightforward exchange process within the 7-day return window.

Fastest Exchange Method

1.Contact us within 7 days of receiving your item
2.Return the original item following our return process
3.Place a new order for your desired item (or we can assist you)
4.This guarantees you get the desired item quickly and reserves stock immediately

Note: Free return shipping applies for unused items within 7 days.

We Value Your Feedback

We value our customers and believe in continuous improvement. If you have any advice on how we can better serve you, or if you've had any issues with our service, please don't hesitate to tell us. We're here to listen and improve.

Need Help?

Our passionate team is here to help you with any questions about our policies or your order.

Phone

+254 742 784 311

Business Hours

Monday – Saturday
8AM to 6PM

Location

Nairobi, Kenya